Privacy Policy

Last updated: 1 July 2025. This policy applies to our website at akhealthcaregroupau.space and to personal information we hold about clients, referrers and website visitors.

1. About this policy

AK Healthcare Group Pty Ltd (ABN ) is an Australian company providing healthcare and medical services from Melbourne VIC. We respect your right to privacy and are committed to protecting the personal information we hold about you.

This Privacy Policy sets out how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It applies to information collected through this website, our quote and enquiry forms, and our email communications.

2. The Australian Privacy Principles

The APPs govern how Australian organisations collect, use, disclose and store personal information. Where we handle health information about you or the person receiving care, we also observe our obligations under applicable health records legislation in Victoria.

3. What personal information we collect

The types of personal information we may collect include:

• your name and contact details, such as your email address and suburb or postcode;
• details of the healthcare, medical or support services you are enquiring about, including scheduling preferences and care requirements;
• referral, plan or funding details relevant to arranging your care, where you choose to share them;
• information you provide when you submit our quote request form, our contact form, or when you correspond with us by email;
• website usage information collected through cookies and analytics tools (see section 9).

You are not required to identify yourself when simply browsing this website. Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym; however, we generally need your contact details in order to respond to enquiries and arrange services.

4. Sensitive information and health information

Some information we handle may be sensitive information under the Privacy Act, including health information about you or the person receiving care. We will only collect sensitive information where it is reasonably necessary for one or more of our functions and, where required, with your consent. Health information is treated with additional care, stored securely, and accessed only by team members who need it to deliver or coordinate your care.

5. How we collect personal information

Wherever practicable, we collect personal information directly from you, for example when you submit an enquiry, request a quote, or email us. We may also collect information from:

• family members, carers or support coordinators authorised to act on your behalf;
• referrers, treating practitioners or allied health providers involved in your care, with your consent;
• funding or regulatory bodies, where relevant to the services we provide.

6. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information to:

• respond to your enquiries and prepare quotes for our services;
• arrange, deliver and coordinate healthcare and medical services;
• communicate with you, your carers and other providers involved in your care;
• administer our business, including record keeping, billing and compliance;
• meet our legal, regulatory and professional obligations; and
• improve our website and the services we offer.

If you do not provide the personal information we request, we may not be able to respond to your enquiry or provide the relevant services.

7. Who we disclose information to

We do not sell or rent personal information. We may disclose personal information to:

• our employees, contractors and trusted service providers who assist us to operate our business, such as IT, hosting, email and administrative providers;
• referrers, treating practitioners, support coordinators and other providers involved in your care, with your consent;
• government agencies, funding bodies or regulators, where required or authorised by law.

Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in accordance with the APPs and our instructions.

8. Direct marketing

We may use your contact details to send occasional updates about our services that we believe may interest you. You can opt out of direct marketing at any time by emailing ceo@akhealthcaregroupau.space. We will not use sensitive information for direct marketing without your consent.

9. Cookies and website analytics

When you visit akhealthcaregroupau.space, we may collect technical information such as your browser type, device type, the pages you visit and the time of your visit. This information is used in aggregate form to understand how the website is used and to improve it. Most browsers allow you to manage or delete cookies through your settings.

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include electronic safeguards, restricting access to authorised personnel, and the secure handling of records. When personal information is no longer needed and we are not required by law to retain it, we take reasonable steps to destroy it or ensure it is de-identified.

11. Data quality and retention

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date. Health and service records are retained for the periods required by our professional and legal obligations, after which they are securely destroyed or de-identified.

12. Access and correction

You may request access to the personal information we hold about you, and request corrections, by emailing ceo@akhealthcaregroupau.space. We will respond within a reasonable period. There are limited circumstances under the Privacy Act where access may be refused; if that occurs, we will explain why. If we agree that information is inaccurate, out of date or incomplete, we will correct it. Where you and we disagree about health records, you may ask us to attach a statement to the record.

13. Notifiable Data Breaches

If an eligible data breach occurs that is likely to result in serious harm to individuals whose information we hold, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

14. Overseas disclosure

We primarily store and process personal information in Australia. If we engage a service provider located overseas, we will take reasonable steps to ensure the recipient does not breach the APPs in relation to that information.

15. Complaints and feedback

If you have a concern about how we have handled your personal information, please contact us first so we can resolve it. Email your complaint to ceo@akhealthcaregroupau.space. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

16. How to contact us

For any questions about this Privacy Policy or the personal information we hold, please email ceo@akhealthcaregroupau.space or write to us at AK Healthcare Group Pty Ltd, Melbourne VIC, Australia. You can also use the form on our contact page.

17. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page. This policy should be read together with our Terms of Use.